FAQs
This is, of course, where we answer all those questions we get asked most often - we hope you find the information you're looking for. You may, however, have a question we don't get asked often, we can still help - just get in touch. Our team are knowledgeable, helpful and here, so send us an email at info@therosegallery.com, or call us on 01604 713743 and we'll respond as soon as we can.
For customers local to the Rose Gallery, you are welcome to take advantage of our professional hanging service. You can benefit from our experienced team coming to your home or office to hang your artwork (this offer is free when the piece has been bought through us). Our home consultation service is also available free of charge when purchases are made with the Rose Gallery, or if you need more general advice in displaying artwork a home visit is available at £64 per hour plus travelling expenses. For those not local to Northampton, an online consultation might help - you're welcome to get in touch on 01604 713743 or by email at info@therosegallery.co.uk.
While it is often possible to change the frame on a piece, for many of our works the artist has been involved in the choice of moulding for their work with frames chosen to complement the art. Changing the frame may also impact the investment value of an artwork. If you would like to make changes to the frame on a piece, get in touch to discuss your options with our team - on 01604 713743 or by email at info@therosegallery.co.uk. We do also have a wide range of mounted artwork available, allowing you to choose the perfect frame for yourself.
Yes, it is usually possible to add a personal message to your delivery - please contact the team to discuss your wishes on 01604 713743 or by email at info@therosegallery.co.uk. A gift wrapping service is also available for many pieces with prices starting at just £4.95.
When buying a thoughtful gift or purchasing for a special occasion, we understand you might wish for a particular edition number; we will do what we can to accommodate such requests although it will not always be possible. Just get in touch with the team on 01604 713743 or email info@therosegallery.co.uk to see
Our home consultation service is available in Northamptonshire, Bedfordshire, Leicestershire, and Buckinghamshire; if you would like a visit further afield, please do contact us to see what is possible. This service is free when making an order over £1 000, with all other visits charged at £65 per hour plus travelling expenses. If travelling to your location is not possible, Zoom or Whatsapp calls are also available, allowing our team to discuss your requirements and see your space virtually. Get in touch to talk about your requirements - by phone on 01604 713743 or email to info@therosegallery.co.uk.
You can be confident in your purchase with the Certificate of Authenticity (link to glossary), Certificate of Valuation (link to glossary) and the sales invoice provided.
Yes, we'd be happy to take your order over the phone at 01604 713743.
We accept all leading credit & debit cards including American Express. You can also make your payment via Paypal, Shop Pay, Google Pay or we offer an interest free finance scheme through DivideBuy.
We will accept payment via American express for online transactions but not orders placed over the phone.
Your order can be cancelled and returned up to 14-days after you have received it. To cancel the contract you'll need to write to us and return any pieces safely to us at your own cost. If you are considering cancelling your order, do get in touch to confirm your next steps - on 01604 713743 or at info@therosegallery.co.uk.
For orders £150 or over, delivery to a UK address is usually free. If your order is below £150 the delivery cost of £8.95 will be charged.
We have many mounted stock pieces available for immediate delivery which will be dispatched within 2-3 days of ordering, while framed artwork can take up to three weeks to dispatch as the gallery does not hold stock of all works available. If you would like your piece within a particular timescale, let us know and we'll do what we can to help - you can contact the team to discuss on 01604 713743 or email info@rosegallery.co.uk. We will be in touch with an estimated dispatch date when the order is processed.
Ensuring you receive your piece safely is our priority and we have developed exceptional packing processes to protect it. We individually pack each item, with plenty of bubble wrap and boxes designed specifically for shipping artwork, because we know how special your purchase is. Very occasionally work does get damaged in transit, please contact us if you find a problem so we can resolve your concern as soon as possible.
Yes, you can return your artwork within 14 days of receiving it - no questions asked. It is up to you to ensure the work is safety returned to the gallery - The Rose Gallery, Kingsthorpe Road, Northampton NN2 6LT We ask that you securely wrap and protect pieces to avoid damage in transit. A full refund is available, or you are welcome to take advantage of a credit note and our support in finding you the right alternative artwork to replace this piece. If you'd like help organising your return, please do contact our team on 01604 713743, we will be happy to help you organise collection through our courier service (taking the cost of the delivery from your refunded payment).
Many of our pieces can be sent overseas, however larger framed artworks with glass will generally be too delicate to transport. You are welcome to contact us to discuss your individual requirements and see how we can help you - get in touch at info@therosegallery.co.uk. Overseas shipments are likely to face import duties which the customer is responsible for settling.
Many overseas deliveries will result in import duty prior to delivery, it is the customer's responsibility to settle payment of this duty.
The tracking details for your delivery will be updated through your order online with updates emailed out to you. On the morning of delivery, you will usually be advised of a two hour delivery window allocated by the courier.
Depending on the size of the artwork and it's destination, we have a number of possible couriers we use; these include DPD, UPS, APC and Fedex. We review performance from all our partners to ensure high standards of service are maintained so do let us know of your experience. For higher value artwork we use a dedicated deivery service, a local business called Urban Link.
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